Frequently Asked Questions

Our store hours are Tuesday - Friday 11-7 p.m., Saturday 10-4 p.m. and Sunday 12-3 p.m.

 You can place a custom order directly through our shop. Add the item to your cart and use the personalization fields to enter your custom text, names, dates, or other details. If you have a special request not covered by the options listed, feel free to reach out through our Contact page and we'll be happy to help. 

 Yes! For most custom orders we will send a digital proof via email before we begin production. Please allow 1–2 business days to receive your proof. Production begins once you approve it. 

Changes can be made within 24 hours of placing your order, as long as production has not yet started. Please contact us as soon as possible through our Contact page if you need to make a change. 

Rush orders may be available depending on our current workload. Please contact us before placing your order to confirm availability and any additional fees that may apply. 

Most orders ship within 5–7 business days after proof approval. Shipping time varies by location but typically takes 3–5 additional business days via USPS or UPS. You will receive a tracking number once your order ships. 

At this time, we ship within the United States only. We hope to expand internationally in the future! 

We package every order carefully, but if your item arrives damaged, please contact us within 3 days of delivery with a photo of the damage. We will work with you to make it right. 

We use high-quality wood (birch, maple, and walnut), premium vinyl, and food-safe finishes depending on the product. All materials are carefully selected to ensure durability and a beautiful finished look. 

Yes! All of our cutting boards and charcuterie boards are finished with food-safe mineral oil and beeswax. We recommend hand washing only and re-oiling periodically to maintain the finish. 

Hand wash with mild soap and warm water — never put wood products in the dishwasher or soak them in water. Dry immediately after washing. For cutting boards and charcuterie boards, apply food-grade mineral oil every few months to keep the wood conditioned. 

We recommend hand washing tumblers to preserve the vinyl or engraved design. High heat from dishwashers can cause vinyl to peel or fade over time. 

Because most of our items are custom made, we are unable to accept returns on personalized orders. However, if there is an error on our part or your item arrives damaged, we will absolutely make it right. Please contact us within 3 days of receiving your order. 

Unfortunately, we cannot offer refunds or replacements for errors in the personalization details provided by the customer. Please double-check all names, dates, and spellings before submitting your order.